International travel is on the rise. According to the latest figures by IPK’s World Travel Monitor, the number of outbound trips has increased by 6.5%, reaching nearly 1.2 billing international trips in 2017 worldwide. Increased international travel is great news for global, network airlines but it also brings greater complications in airline e-commerce and in managing thousands of destinations and interline agreements across complex itineraries with partners.
Understanding interline airline agreements
Interline airline booking and ticketing is a voluntary commercial agreement between each airline to handle the passengers traveling on itineraries that require multiple flights through more than one airline. Interline airline agreements were developed for customers to fly conveniently to their destination through a connecting flight using two or more different airlines. These agreements allow passengers to change from airline to another without having to grab their bags between connecting flights or go through the check-in process again.
Challenges of interline agreements
Whether it be frequent-flyer reciprocity, airline interline agreements, blockspace, free flow codeshare, and joint venture agreements airlines need to be better partners – to protect revenue and capture growth from all that international travel. But, in many cases due to data silos, costly systems and a cumbersome polling process many airlines are dealing with stale availability data, slow response times, and lost revenue opportunities.
But there is hope and you can be a better partner and in turn take steps to becoming a true airline retailer. How?
3 steps to improve interline airline experiences
Despite the challenges, there is hope that you can be a better partner and, in turn, take steps to becoming a true airline retailer. How? Here are three key steps that you can take improve airline interlining:
1. Share accurate, real-time availability data to provide a more seamless experience for travelers.
Sharing real-time availability data provides a more seamless experience to travelers. It seems simple, but it can be difficult to accomplish without the right airline interline agreements in place. By using accurate, real-time availability data, airlines can see increased bookability and are able to provide their customers with more travel options – meaning greater conversions and happier travelers.
With PROS Real-Time Partner Availability, airlines can evaluate availability requests in real-time and have greater control over their offers to increase revenue from joint ventures and other code-share partnerships.
2. Control complex interline airline offers according to RM strategies.
Although airlines want to sell more of their seats through partners and airline interline agreements, they also are very cognizant of retaining control of that final offer according to their airline revenue management strategies. With this greater control, airlines can reduce the time needed to implement or experiment with itinerary options. They also can reduce their hardware footprint in controlling the number of data exchanges, which means lower costs for everyone.
Whether you are a low-cost carrier looking to automate processes, an airline wanting to make better decisions based on AI and machine learning, or one looking to lead with dynamic pricing, PROS Airline Revenue Management software is available in a variety of editions based on your specific needs. With PROS Airline Revenue Management software, airlines can optimize revenue and apply distinct forecasts for bookings and cancellations from passenger itinerary to passenger type.
3. Prevent revenue abuse and fraud.
Complex interline airline travel itineraries open the door for even more revenue leakage. But with the right systems in place, airlines can take employ more restrictive results that follow strategies and policies of the operating airline. They can secure revenue that otherwise may be lost for both the operating and marketing carriers.
From product to platform, PROS secure architecture includes access control, multi-factor authentication, and encryption, providing the highest industry-standard firewalls and intrusion detection and prevention.
PROS Airline Revenue Management provides real-time actionable insights for airlines, with comprehensive tools to understand actions and trends. PROS revenue management system determines the correct fares so you that can maximize revenue for every flight. This allows airlines to gain essential control in the ever-changing landscape of airline prices and discover new revenue optimization opportunities.
Looking to learn more about PROS Airline Revenue Management, PROS Real-Time Partner Availability, and airline eCommerce? Strategic Consultant, Guillaume DuPont, recently published a detailed whitepaper that outlines how PROS is enabling airlines to become better interline airline partners through PROS Real-Time Partner Availability. Download the whitepaper today.
About the AuthorMore Content by Aditi Mehta