In this virtual fireside chat, PROS Executive Vice President and Chief Customer Officer, John Allessio, speaks with renowned customer service expert, Shep Hyken, on how to build a company around the lifestyle and needs of customers to enable smarter selling in the digital economy. The two discuss the role customer experience plays in the buying experience, and how it can be leveraged as a differentiator in today’s market. John and Shep exchange observations on how buyer preferences have rapidly shifted as a result of COVID-19, supported by data from the COVID-19 B2B Buyer Trends Report, and why time-to-value is critical in delivering highly personalized product and pricing recommendations to customers. John and Shep end their conversation with agreeing that, no matter what, it’s all about the success of the customer.
Other content in this Stream
Microsoft and PROS discuss the current state of digital selling for B2B companies and why leveraging the latest technologies and AI is critical to overcome the long-lasting effects of the pandemic.
PROS is ready to support your airline in the transition to customer-first retailing with the PROS Platform for Travel. Simplify airline revenue management, distribution, sales, and digital retail.
PROS is ready to support your business in the transition to omnichannel, digital selling with the PROS Platform. Simplify digital selling with AI-driven sales motions.
PROS is ready to support your business in the transition to omnichannel, digital selling with the PROS Platform. Harmonize price strategies across sales channels.
PROS is ready to support your business in the transition to omnichannel, digital selling with the PROS Platform. Respond quickly to quote requests and deliver personalized product and pricing offers.
PROS is ready to support your business in the transition to omnichannel, digital selling with the PROS Platform. Drive pricing and quoting efficiencies powered by business AI.
Learn how dynamic pricing empowers B2B organizations to grow their eCommerce business and to serve buyers with agility and consistency across all sales channels.
Akshaya Shrestha, Senior Account Development Representative for PROS Australia and New Zealand shares his top tips for finding the missing links in your digital transformation journey.
As a low cost carrier (or smaller airline), there’s a lot of pressure on driving revenue and reducing costs. Digital transformation is a key part of that strategy- but how do you know where to start?
By shifting strategy from cost cutting and price wars to focus on digital transformation, low-cost carriers can have a competitive advantage over other airlines. Here’s how.
In this report, Ventana Research provides tips on how B2B organizations can personalize the eCommerce channel to drive adoption and sales growth.
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Download this White Paper to learn more about how to take advantage of AI and the increased affordability and fast payback of price optimization technology.
In this webinar, Accenture explains how pricing leaders leverage the latest technologies and AI, including PROS pricing solutions, to overcome barriers and execute world-class pricing strategies.
This Futurum report addresses the current state of B2B omnichannel commerce and how the power of the PROS Platform helps tackle the main pricing and selling obstacles.
Learn how Malaysia Airlines upgraded to PROS cloud-based RM Advantage solution, obtaining greater operational efficiencies and revolutionizing its revenue performance capabilities.
In this on-demand webinar, we sit down with Manitou and 451 Research to discuss how to take your business through successful digital transformation.
Learn what opportunities lie ahead of B2B businesses that can establish a competitive edge in omnichannel selling, by delivering a fast, personalized, and consistent customer experience.
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Learn how this leading global materials distributor and service provider digitally transformed its business to optimize its pricing and selling processes as well as the customer experience.