How’s Your Customer Experience?
With the rise of eCommerce, web, and digital selling channels in the Transportation and Logistics (T&L) industry, organizations are facing significant challenges in pricing and selling. Air cargo carriers, ocean freight operators, freight forwarders, trucking companies, inter-modal suppliers, and all other T&L players are finding that not only do their rates need to be accurate, dynamic, and adaptable to an ever-changing market, but also quoted in real-time through a personalized and frictionless process.
This is a challenging feat for T&L companies that often rely on slow, inaccurate, manual processes leading to unnecessary over discounting, time wasted on lengthy processes, unnecessary tasks leading to errors, and ultimately, poor customer experiences.
In this Solutions Brief, You Will Learn How the PROS Cloud Platform Enables You to Address the Following Challenges:
- "We find it difficult to anticipate market conditions in our pricing to maintain our margins."
- "We’d like to sell more to current shippers and consignees, but we don’t know where to start."
- "Not everyone on our team has the same pricing and selling experience."
- "We're not sure if we're maximizing profitability on the buy-side and sell-side."
- "In order to close the deal, we quickly opt to offering high discounts because we don’t know what the customer would be willing to pay."
- "When the market is challenging, our traditional pricing and rate sheet controls aren’t enough."
- "Our customers can’t easily and quickly do business online with us."
- "With the volume of requests we receive, it is difficult to focus on more lucrative deals."
- "It’s getting harder to develop strong business relationships with our customers and prospects."
PROS in the Transportation & Logistics Industry
PROS uniquely delivers both the breadth of technology and the depth of practical experience in transforming the end-to-end sales process to meet the demands of Transportation & Logistics companies selling in the digital economy. How? By providing a single, dynamic, scalable, AI-powered platform that enables T&L companies such as such as YRC and Greyhound to build value-based customer relationships by delivering instant, personalized offers with personalized prices and providing a frictionless online and offline buying experience. For more than 30 years, PROS has helped over 100 Origin and Destination transportation companies from various segments, including Air Cargo, Full Truckload (FTL), Less than Truckload (LTL), Intermodal, Railroad, Maritime and Third-Party Logistics (3PL) win profitable business in an era that demands selling through digital channels. The PROS cloud platform for T&L companies includes Rate Optimization and Management, Selling Improvement, Digital Selling, Revenue / Capacity Management and Quoting Solutions.