In this virtual fireside chat, PROS Executive Vice President and Chief Customer Officer, John Allessio, speaks with renowned customer service expert, Shep Hyken, on how to build a company around the lifestyle and needs of customers to enable smarter selling in the digital economy. The two discuss the role customer experience plays in the buying experience, and how it can be leveraged as a differentiator in today’s market. John and Shep exchange observations on how buyer preferences have rapidly shifted as a result of COVID-19, supported by data from the COVID-19 B2B Buyer Trends Report, and why time-to-value is critical in delivering highly personalized product and pricing recommendations to customers. John and Shep end their conversation with agreeing that, no matter what, it’s all about the success of the customer.
Other content in this Stream
PROS Platform is a unified SaaS solution at the heart of driving transformative selling experiences, build on industry leading AI.
Microsoft and PROS discuss the current state of digital selling for B2B companies and why leveraging the latest technologies and AI is critical to overcome the long-lasting effects of the pandemic.
Learn from PROS’ Chief AI Strategist why AI is needed in pricing and what makes it intelligent. Also, gain best practices on training your sellers to confidently win based on data-driven insights.
Ravi Kumar, Scientist at PROS, provides insight into adding competitive data to airline revenue management models. This session gives revenue managers a brief overview of how the data was used.
Align competitive index-based pricing across sales teams and client agreements, making your customers clearly aware of how daily cost changes would affect them.
Discover how you can start building dynamic price strategies to ensure competitive and profitable prices are set for all your products and channels. Leverage PROS Control’s guided pricing methods.
Meet your digital selling needs with the newest capability in Guidance: price optimization for eCommerce.
Learn how the science behind PROS Guidance is designed to help your business stay competitive with optimized, market-relevant prices designed for all your digital selling and eCommerce initiatives.
PROS Guidance optimizes prices for changing demand and is designed to help businesses ramp up their digital selling and eCommerce initiatives by delivering market-relevant prices to self-serve channel
Simplify pricing administration and focus on strategic pricing initiatives. Discover how PROS Control’s real-time unit of measure conversions help pricing leaders perform easier and faster analyses.
Learn how you can accelerate pricing processes and deliver competitive and accurate prices across the organization. PROS Control’s automated pricing workflows enable seamless, efficient price manageme
Discover how to stay responsive to market dynamics without frequent and error-prone manual price updates. Leverage PROS Control’s intraday pricing capabilities for your commodities-based industry need
Some of the biggest names in the transportation industry come together to sing the praise of PROS AI software and solutions.
Frank Miceli, Head of IT for Siemens, discusses the benefits of PROS CPQ solution for sales teams and customers.
Learn how Saint-Gobain leverages PROS CPQ solution to improve its systems, drive a positive customer experience, and increase internal adoption of sales technology.
Hervé Charbonnier – Saint-Gobain Building Glass Europe explains how PROS eCommerce Solutions has closed conversion gaps between the company and its customers.
Linda Pihl, Head of ERP & Reporting Solutions for St1, sought future-proofed pricing solutions to manage her company's burgeoning multinational business and satisfy its customers' evolving needs.
Ann-Charlotte Andersson, Group Revenue Manager for Ramirent, describes how PROS solutions turn her company's pricing knowledge into actionable insights.
The PROS Connector for Real-Time Pricing enables the delivery of real-time, optimized prices to Magento Commerce stores.