Implementing AI: Theory vs. Practice

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Session Abstract

The current pandemic will forever change our lives. The digital, contactless, and automated society is now an inevitable future that will come much faster than anyone could’ve predicted. The shift to e-commerce and the adoption of AI-based tools is becoming a top priority for businesses around the world. However, different organizations have vastly different maturity with incorporating AI into their business operations. How far along is your organization in this process? And where is your company along this AI adoption maturity curve?

This presentation provides an AI adoption roadmap that could serve as a maturity curve for you to see where you are on the journey to an AI-augmented society. Although each step along this maturity curve is a natural transition, this is where theory and practice diverge. Each step of this AI adoption roadmap has its own practical and implementation challenges. We will highlight some of these challenges and help you overcome them with best practice advice. This will ensure you have the greatest chance of success with your AI implementation, so we can help transform our economy into a more robust and resilient digital economy.

About the Speaker

Michael Wu, Ph.D
Chief AI Strategist, PROS

Dr. Michael Wu’s research spans many areas, including customer experience, CRM, online influence, gamification, digital transformation, AI, etc. His R&D won him the recognition as an Influential Leader by CRM Magazine along with Mark Zuckerberg and other industry giants. Wu believes in knowledge dissemination, and speaks internationally at universities, conferences, and enterprises.

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